FAQs

FAQs

Branches

To find our branches, click here.

Working Hours

• In our branches:
• Saturday to Thursday:
• Morning: 10:00 AM - 12:30 PM
• Evening: 5:00 PM - 11:30 PM
• Friday: Evening only
• Online customer service:
• Saturday to Thursday: 10:00 AM - 7:00 PM

Payment Options

We offer multiple secure payment methods, including:

• Apple Pay
• Mada
• Visa
• MasterCard
• American Express
• We also provide interest-free installment options through:
• Tabby
• Tamara
• Cash on delivery is available across all cities in Saudi Arabia.

Size Guide

You can find the size guide for products in the product images or by clicking the "Size Guide" icon on the website.

Shipping

• Jeddah: Orders are prepared within 1-2 business days and delivered to the courier.
• Other cities in Saudi Arabia: Orders are prepared within 1-2 business days and shipped via SMSA (delivery typically takes 2-4 business days).
• GCC countries: Orders are prepared within 1-3 business days and shipped via SMSA (delivery typically takes 3-9 business days).
• Note: Delivery times may increase during peak periods.

Is the product available?

You can check product availability directly on the website by searching for the product using its unique code. Sizes are updated weekly.

Incomplete or defective orders

If your order is incomplete or includes defective items, please contact our online store’s WhatsApp within 24 hours of receiving the order to report the issue. We will address your request promptly.

Note: The store is not responsible if you contact us after 24 hours.

Shipping and Return Fees

• Shipping fee within Saudi Arabia: SAR 22 (free shipping offers may apply).
• Return and exchange fee: SAR 19 within Saudi Arabia.

Can I alter the dress?

Dress alterations are not available after purchase.

How much does the product cost?

You can check the price of each item directly on the website. The total price will appear once you add items to your cart.

Can I choose the dress color?

If the product is available in multiple colors, you can select your preferred color before choosing the size.

How do I know my order number after completing my purchase?

You can find your order number under "My Account" > "My Orders." The order number will also be sent to your email.

Can I cancel my order?

You can cancel your order only if it is still being processed.

Can I modify my order?

You can modify your order only if it is still being processed.

Which shipping company will deliver my order?

Your order will be shipped via SMSA.

Can I change the payment method?

You can cancel the current order and place a new order with your preferred payment method.

Can I add more items to my order?

You cannot add items to the current order, but you can place a new order.

Can I remove an item from my order?

To remove an item, please contact customer service at 0555160273.

My order is delayed and hasn't been shipped yet.

You can check your order status on the website or contact the customer service team.

My order is delayed.

If your order is delayed, you can track its status on the website or contact the order management team. If the delay is caused by the shipping company, please contact the shipping company directly.

Can I change the delivery address?

• If the order is still being processed, you can update the address by contacting customer service at 0555160273.
• If the order has already been shipped, you can contact the shipping company to update the address.

Why was my shipment returned to me?

Please check the reason for the failed delivery by entering the shipment number on the shipping company's website.

I submitted a return/exchange request but haven’t been contacted yet.

Please check the delay by entering your shipment number on the shipping company's website.